Return and Refund Policy
Last updated: October 2023
Welcome to Authentic Institute of Montessori! (AIM) We are committed to your satisfaction with our products and services. Below are the details of our Return and Refund Policy for our online store offerings, which include physical products and digital courses.
Physical Products:
- Return Time Frame: Customers have the right to return any physical products within 30 days of the delivery date.
- Condition of Returned Items: All returned items must be in new and unused condition, with all original tags and labels attached.
- Return Process:
- To initiate a return, please contact our customer service team at [Contact Information] to obtain a Return Merchandise Authorization (RMA) number.
- After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
301 Evergreen Drive Suite 100 Bozeman, MT 59715
- You will be notified by email when your return has been processed.
- Return Shipping Costs: Please note that the customer is responsible for all return shipping costs. We strongly recommend that you use a trackable method to mail your return.
- Refunds: Refunds will be processed to the original method of payment, after we have received the returned item and inspected it. The refund will include the cost of the item, excluding any shipping and handling fees.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [Contact Information]. We will provide instructions on how to proceed with the return of the damaged or defective item and will cover shipping costs for such items.
- Exceptions: The following items cannot be returned:
- Gift cards
- Sale items
- Personalized or customized items
Digital Courses and Content:
- Final Sale Notice: Please be aware that all digital course and content sales are final and non-refundable. Due to the nature of digital content, once you have received access to the course materials, we cannot offer a refund.
- Immediate Access: After your purchase is complete, you will gain immediate access to the digital courses and content. The specifics of access will be detailed on the respective course or content description page.
- User Account Integrity: You are solely responsible for the security and proper use of your user account details, including confidentiality of passwords and other security information. You must take all necessary steps to ensure that your information is kept confidential and secure. You will also be accountable for any activities under your account and password.
- Continuity of Service: Our goal is to provide continuous, uninterrupted access to our digital courses and content. However, there may occasionally be disruptions or interruptions due to maintenance or issues beyond our control. Should any disruption occur, we will endeavor to restore service as swiftly as possible.
- Customer Support: If you encounter any problems with your digital courses or content, such as access issues or navigation difficulties, our customer support team is ready to assist you. Please reach out to us using the contact information provided.
General Provisions:
- We reserve the right to modify this Return and Refund Policy at any time without prior notice.
- This Return and Refund Policy does not infringe upon your statutory rights as a consumer.
If you have questions or require more information regarding our Return and Refund Policy, please do not hesitate to contact us at contact@aimmontessori.org
Thank you for choosing AIM. We are committed to providing you with quality digital courses and content to enhance your learning experience.
General Provisions:
- We reserve the right to make changes to this Return and Refund Policy at any time.
- This policy does not affect your statutory rights.
For any further questions or concerns about our Return and Refund Policy, please contact us at contact@aimmontessori.org
We value your business and will strive to ensure your experience with AIM is a satisfying one.